microsoft support and recovery assistant for office 365 not working

Restart the program and choose the category for Advanced Diagnostics. Another option is to avail yourself of a tool called the Microsoft Support and Recovery Assistant for Office 365. Click Next (Figure H). Open the program. I have a Hotmail account, but this tool which is supposed to identify and rectify problems simply refuses to accept it. He's the author of two tech books--one on Windows and another on LinkedIn. In this case, your next step may be to contact Microsoft Support--you can use SaRA to gather data that could prove helpful. TechRepublic Premium: The best IT policies, templates, and tools, for today and tomorrow. I assume our IT person (who is not very savvy) installed it. If Support and Recovery Assistant can't fix a problem for you, we'll suggest next steps and help you get in touch with Office 365 support. Microsoft Support and Recovery Assistant for Office 365, How to add a drop-down list to an Excel cell, Cost comparison calculator: G Suite vs. Office 365, Microsoft Office has changed, how you use it should too, Best to-do list apps for managing tasks on any platform, More must-read Microsoft-related coverage. At the next screen, select the specific problem that's occurring. The tool is geared toward resolving issues with Outlook, but it also handles other applications in the suite as well as programs such as: Dynamics 365, OneDrive for Business, Skype for Business, and Outlook on the Web. Image: Microsoft You're having trouble with Office 365--either you directly or someone you may support at your business. The tool adds the following three (Figure B): Outlook on the web – Problems using Outlook.com. Outlook keeps saying "Trying to connect..." or "Disconnected" ... Support and Recovery Assistant works by running tests to figure out what's wrong. Microsoft Teams: All the new features that you need to know about, Amazon Alexa: How developers use AI to help Alexa understand what you mean and not what you say, Raspberry Pi: Five handy home office projects to try, Why Android 11 is Google's best mobile OS ever, Tech jobs: These are the skills most in demand as companies change their priorities. Select the category that most closely relates to your problem and click Next. Advanced diagnostics – Problems with Outlook or Exchange. Does Microsoft recommend it? You can follow the question or vote as helpful, but you cannot reply to this thread. . Fortunately, Support and Recovery Assistant finds and helps you fix most issues with Outlook or Office 365. Comment and share: How to resolve Office problems with the Microsoft Support and Recovery Assistant. I just noticed this app on my laptop. If you are still having issues with your Office configuration, try running a quick repair on that: follow these steps to perform a full repair of your Office installation . How satisfied are you with this response? © 2020 CBS Interactive. You're having trouble with Office 365--either you directly or someone you may support at your business. Microsoft Support and Recovery Assistant will not work on personal accounts. Perhaps it's installed and activated, but a specific program such as Outlook isn't working properly. Despite its name, SaRA doesn't support just Office 365. At the next screen, click on the links to view the generated log files. Shared mailboxes or shared calendars don't work. My Office 365 on my laptop was working perfectly and recently started slowing down and locking up. Click Next (Figure D). Support and Recovery Assistant works by running tests to figure out what's wrong. Outlook keeps saying "Trying to connect..." or "Disconnected", I'm having trouble opening or signing in to Outlook on the web, I can't install, connect, or enable Dynamics 365 for Outlook.

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