xbox refund request denied

However I would rather not have to proceed with this headache, so am hoping someone can help me out.

I submitted refund request and it has been denied, so I contacted PayPal and got my money back. Your service request number is 1499166407  in case you need it. When ever i buy anything , i will always take screenshots with Dates, Times, Order Numbers, etc, encase of any problems like what you have detailed. them, but their support centres are closed, so that didn't work. I have contacted the ACCC here in Australia as my understanding is that I am entitled to a refund by law, and Microsoft cannot apply their own rules overiding these laws. Some games from even the Oculus store even refuse to run. Is there a chance microsoft will ban my account for that?

How satisfied are you with this response? Seems very unfair.

Changing your password does t affext hus ability to play as he can use it on his profile, Also once it reaches 2hours of game play it is usrd or ,14days. I then tried their online chat support, which is AI and not human powered. All you can really do is reply to the email you got saying the refund was denied, try and explain the situation and see if they will make an exception. Thanks for your feedback, it helps us improve the site. Thanks for understanding. Great! I requested a refund, and today I received the following email: >I understand you're requesting a refund.

They're selling something on their platform that doesn't work, they should refund it or, better yet, fix the bug. Either way, xbox supposedly do refund games that don't work (in this case I can't even access it), so telling me that I have reached my refund limit for the year is not a valid reason due to that being a load of bull. Sorry you are having problems.

i am told that i have reached the refund limit for the year. I was looking forward to the Xbox series X but now im feeling i can't trust this company or their customer service for another 6 years. Someone has accessed my xbox account and made a purchase with my paypal, he bought it as a gift code. I bought a game called Dirt Rally 2 on the Windows Store (digital store platform). I had the same issue - it kept funneling me towards the Windows Store, which had no option to request a refund.

reply to the email with your explanation, you may get lucky. I can confirmthat sony will NOT REFUND BASED ON BUGS, As I have tried myself for the last of us 2 and wjth less then 2hours playtime, Their requirrment for refund is more strixt then xboxes, That IS SONYs policy and yes sony specifically denied it because I downloaded it. It took me over a week to install the game as it kept generating errors (the various car add-on packss were trying to install Either way, xbox supposedly do refund games that don't work (in this case I can't even access it), so telling me that I have reached my refund limit for the year is not a valid reason due to that being a load of bull.

Finally, yesterday, I clicked the Xbox option rather than the Windows Store option (it's hard to explain this from memory, you'd have to use the chat system - basically it gives you multiple choice answers depending on your input). I am concerned because i was told I cant get a digital refund because the game was played. I have tried everything recommended to make the game work (power cycle, reinstall several times, soft reset, removing profile) but nothing works. Seems very unfair. It will include the return and refund status. Be very clear that you're willing to work with them on this and that you're in no rush. I read that maybe a repurchase could make the  game open, so after requesting a refund stating my problem and intent to repurchase, i recieved an email telling me the refund has been declined. the same email again. It was requested about 12 hours outside their two week window, and only because of the illogical, confusing hoops I had to jumop through to get the game refunded. Great! Regardless, selecting 'xbox' finally took me to an xbox page where my game was listed with a 'request refund' button that was not greyed out. A hopeless platform. If your refund gets denied, go back and try … They're selling something on their platform that doesn't work, they should refund it or, better yet, fix the bug. You can follow the question or vote as helpful, but you cannot reply to this thread. before the base game), and then when I finally got it to install I realised I did not enjoy it and decided to ask for a refund. would have done a better job? It’s been longer than our refund policy allows for digital game products. and he always find out. OSX is a much better environment, I just wish the hardware supported games better. Denying customers valid refunds and giving out the same invalid excuse. Depending on the bank, it can take a few days to process the refund.

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