Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Therefore, we can consider this issue closed. Ask questions and share tips with other people 24 hours a day. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Bafang M510 Framebafang torque sensor integrated 3. the step-through This will open the Hub Manager. What is the difference between WiFi 6E and WiFi 6? Thats great to here. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Configure the modem for transparent bridge or modem only mode. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. BT Smart Hub settings - make your router faster and less annoying MacBook then doesn't work. Do I need a WiFi 6E router to use WiFi 6E products? My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. BT Smart Hub 2 router 'disrupting' home networks - BBC News Guide to the BT Business Smart Hub 2. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. All rights reserved. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. ensure Sonos all working correctly via boost with 5ghz still turned off. Mesh WiFi with BT smart hub - Page 1 - PistonHeads They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Change the /internet part of the address to /routing. I have a new hub. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. BT Business Hubs: Help and guides for your model. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Were sorry for any inconvenience caused.. Using the BT Hub Manager Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Bt smart hub as modem to connect to mesh system Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. BT smart hub - hidden bridge mode menu - Plusnet Community 01-10-2020 Click a dropdown for your model of Hub. I'll try and check later this week against a spare BT Business Hub 5 model. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Choose Broadband. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. "We're sorry for any inconvenience caused," added the spokesman. To view the router settings, go to http://192.168.1.254. I have never tried using just the modem section with a different router. Check which BT Hub you've got >, It only fires up when you open a browser. Can you seamlessly switch back and forth between the two modes? (the macaddress is the same as the wifi router apart from a few letters. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Click a dropdown for your model of Hub. Guide to BT Business Hybrid Connect. Using Smart Hub 2 as a modem only | BT Business Click a dropdown for your model of hub. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. This will open the Hub manager. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. The bug disrupts the . Will give this suggestion a try. ? Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Numerous complaints have appeared on the company's community forums over the last few months. Do I need a WiFi 6E router to use WiFi 6E products. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Then use the Orbi router in router mode. Plug the microfilter into the socket. . The BBC is not responsible for the content of external sites. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). 9:11 AM. It looks like the 'Bridging' button simply does not work. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Connecting your computer to your broadband. I have disabled the bt fon and bt wifi to reduce my home network clutter. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. At the bottom is a setting for Bridging. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Smart Setup usually only needs to happen once on each new device you connect to your Hub. BT have advised me this a fix should be out this week. Understand rental and other basic charges, Enter the admin password. How long will it take to get BT Broadband once I've ordered? BT Smart Hub 2 review (Includes Comparison) | Reviews League I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. BT Smart Hub - Wikipedia Navigating ones way through these conflicting accounts is not easy. better. At least Ive got Sonos working now even though it is at the expense of 5ghz. BT unveils Smart Hub 2 with mesh wireless built in and guarantee of - edited (Not Business variant). Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Web admin interface of the BT Smart Hub 2 router. How do you - YouTube Changing the IP address of your hub | BT Business Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Guide to the BT Business Smart Hub. Connect using the QR code BT Smart Hub 2 | BT Help You can turn Smart Setup on or off in the Hub Manager. Seeing a different colour light? If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. It means I have a redundantSonos Move which is incredibly frustrating. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. >. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. 1 user liked/thanked this post: . 30-09-2020 How can I turn it on and off? This is found on the back of the router and on the removable card. I too have just discovered this thread, having tried to sort things out for the last week. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Manage your account Announcements, Guides & Community Updates. Need support for other hubs and routers? If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. What to do if you cannot connect to a BT Smart Hub 2 - YouTube Go to My Network. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Great. 2) ClickWireless. The BT Home Hub 2.0 was a combined wireless router and phone. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Your BT Business Hub should now be in bridge mode. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? BT added that an update for all users would be available by the end of May. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Enter the username and password for your BT Smart Hub 2 router. This complaint isnt resolved for me. This topic has been marked solved and closed to new posts due to inactivity. 10:38 AM Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. 9h23. I saw the post about the public/private. At the bottom is a setting for. If there is a hint then a custom password has been setup. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. 11:58 AM. Then, for your static IP block, enter your router's address and subnet mask. Cleverly, the security password is the same for both networks and can only be changed for both. 2023 BBC. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Enter http://192.168.1.254 into the address bar to go to the management page. So the question remaining is does it actually work on a residential Smarthub? "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. So I decided to direct message them on Twitter. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Links to user manuals and other documents for BT Hubs for broadband. My speed has dropped to 40Mbps on my wifi devices. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Enter your username or e-mail address. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. ***The radically changed Web Admin Interface of the BT Smart Hub 2. ie. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. The company did not reveal why the problem was occurring. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Web admin interface of the BT Smart Hub 2 router. You can't exit the first few steps. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? 9:11 AM You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Copyright Expert Reviews Holdings Ltd 2023. Then you can use the Orbi router in Router mode.3. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. I may try the hardwired solution if things do not move fast. Baldrick1. 11:46 AM It can. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Forgot to mention the third solution is hard wire a speaker to create the Network. We hope you'll join the conversation by posting to an open topic or starting a new one. Accessing the Hub Manager using a Hub 3 or Hub 5. 01-10-2020 Guide to 4G Assure. If previous posts are correct it probably works on the Business version and not on the Residenial ones. The router is now displaying hidden ssid. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Turn off 5ghz and install the boost followed byall speakers. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. BT Smart Hub 2 router 'disrupting' home networks - BBC News Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Connect the cable to the hub's power port, plug it into the wall and switch it on. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. This means your Hub hasn't yet registered your device as completed. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. If you want to exit, you'll need to do this on the login step of Smart Setup. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Read about our approach to external linking. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. This is so you can learn about some of the most important features of your BT Broadband package. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Connect the cable to the hubs power port, plug it into the wall and switch it on. Connect your devices 6:41 AM. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Frame Size: 17 inch,19 inch or customer size. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. 11-05-2020 You'll find all your features and services in the "My Extras" section. No problem. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to.
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